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The refund for my order has failed. What should I do?
Manual Refund For instances when the refund process may fail, we request you to do a manual refund. Manual Refund Tips To do a manual refund, kindly take note of these: 1. Kindly wait for 3-5 business days to check if your refund payment has been ...
How do I book my same-day or on-demand deliveries?
New Order: On-Demand This module is a guide on how Users can add on-demand orders on the Parcels™ app. This article may update from time-to-time without notice. Kindly refresh frequently to view updates. Add New Order: On-Demand To Add a New ...
How do I access the Parcels™ app in GCash?
Authorization This module is a guide on how GCash users can access and allow Parcels™ to share their information to our app. Note: The Parcels™ app is located in the GCash ("View All" section) app. To access our app, make sure to have a GCash account ...
What additional account or app information can I check in Parcels™?
My Account This module provides Parcels™ customer’s account details once they access the My Account section. This article may update from time-to-time without notice. Kindly refresh frequently to view updates. Account Details To Access the Account ...
How do I add pickup and drop-off details when I book a delivery with Parcels™?
Delivery Details (Pickup & Drop-off) This module is a guide on how to add order details (Pick-up and Drop-off Details) to your On-Demand or Standard Deliveries in Parcels™. This article may update from time-to-time without notice. Kindly refresh ...