The refund for my order has failed. What should I do?
Manual Refund
For instances when the refund process may fail, we request you to do a manual refund.
Manual Refund Tips
To do a manual refund, kindly take note of these:
1. Kindly wait for 3-5 business days to check if your refund payment has been credited back to your GCash wallet, or;
2. Contact our Parcels PH Support Team at:
Working Hours: 7:00AM to 9:00PM (Daily, from Monday-Sunday)
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