The refund for my order has failed. What should I do?
Manual Refund
For instances when the refund process may fail, we request you to do a manual refund.
Manual Refund Tips
To do a manual refund, kindly take note of these:
1. Kindly wait for 3-5 business days to check if your refund payment has been credited back to your GCash wallet, or;
2. Contact our Parcels PH Support Team at:
Working Hours: 7:00AM to 9:00PM (Daily, from Monday-Sunday)
Related Articles
How do I refund and cancel my order in Parcels PH?
Order Refund and Cancellation This serves as a guide for Parcels PH users regarding the Refund and Cancellation process of the Parcels PH app. Cancel & Refund an Order Follow these steps on how to Refund your orders in Parcels PH: 1. In the Parcels ...How do I save a pickup address to my address book when adding a new order in Parcels™?
Pickup Address: Save to Address Book Know how to save the pickup address to your address book directly from the Pickup Location page, while creating a new On-Demand order in the Parcels app (GCash). You will also learn how to view or check the saved ...Adding a New Order in Parcels PH
Guide Overview Learn how to add a new order in the Parcels PH app. Download the PDF version for this guide at the end of this article. Add New OrderHow do I save a drop-off address to my address book when adding a new order in Parcels™?
Drop-off Address: Save to Address Book Know how to save the drop-off address to your address book directly from the Drop-off Location page, while creating a new On-Demand order in the Parcels app (GCash). You will also learn how to view or check the ...Add Pickup Details (Book Order Page)
Guide Overview Learn how to enter the Pickup Address and other Pickup Details from the Book Order page in Parcels. Download the PDF version for this guide at the end of the article. Add Pickup Details 1. Click the Pickup location field. 2. Enter and ...