How do I rebook my refunded delivery in Parcels™?
Rebook Delivery
This module is a guide on how Parcels™ users can rebook their order/delivery once their booking gets refunded.
Important Note: Only orders with a “Refunded” payment status can be rebooked.
This article may update from time-to-time without notice. Kindly refresh frequently to view updates.
Rebooking
To Rebook a Refunded Delivery:
1. In the Parcels™ homepage, locate the Cancelled status in the My Orders section.
2. Click the Arrow button to view Cancelled orders.
3. Select a Refunded order.
4. Click Rebook Order.
Note: Delivery details (Pickup Details, Drop-off Details, Vehicle Type, Item Type) are retained, unless you would want to edit them.
5. Choose again a Courier.
6. Re-enter the declared item price, if any.
7. Choose an Item Insurance.
8. Click Review Payment Summary.
9. Review payment details in the Payment Summary page.
10. Click Pay with GCash.
Note: There are times that courier rates may change. If the courier rate changes, a notice will appear.
11. GCash’s default payment page will appear. Review the details again.
12. Click Pay.
13. Click Proceed.
14. Wait for the Parcels™ system to place your order.
15. Once the order is placed, click the View My Orders button.
16. You will now be redirected to the My Orders page.
17. The rebooked order can now be viewed under the Pending status section.
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