Other Pages

Other Pages in the Parcels App

Guide Overview

Learn what other pages can be accessed through the Parcels PH Homepage.
IdeaDownload the PDF version for this guide at the end of this article.

Homepage

1.      Open the Parcels app (Ship & Deliver).


2.      The default page to appear is the ‘Home’.

  

Note: This is where you can view your favorite couriers, ongoing orders, recently used addresses, and/or available vouchers.

All Orders

1.      Open the Parcels app (Ship & Deliver).


2.      Click All Orders.

   

3.      There are 3 tabs in the All Orders Page: Ongoing, Cancelled, and Completed.


My Cashback

1.      Open the Parcels app (Ship & Deliver).


2.      Click My Cashback.

   

3.      The following details can be seen in the My Cashback page:
            a.  Cashback Balance - Click ‘How it Works’ to know more.

      

            b. Cashback Transactions - View how much cashback points have you Used and/or Earned.


Note: Click the Ellipsis button to view the Transaction Details (Order No., Date & Time, Amount, Reference Number).

   

Help Center

1.      Open the Parcels app (Ship & Deliver).


2.      Click Help Center.

   

3.      The following are actions if ever you have a problem with the app or your Parcels PH order:
            a. Send an email to help@lastmile.ph


            b. Chat with Live Support


            c. Visit our Help Center


            d. Submit a Ticket


Account

1.      Open the Parcels app (Ship & Deliver).


2.      Click Account.

   

3.      The following can be seen in the Accounts page:
            a. Customer Details (Name, Mobile No., Email Address)



            b. Rewards (Soon)



            c. Referrals



            d. Address Book

           
            e. Terms and Conditions



            f. Privacy Policy


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